Should we consider non-compliance a medical error?

We can gain significant insight into non-compliance if we apply theories developed to explain human error in organizations. The resultant framework encompasses intentional and unintentional non-compliance, shifts blame from the patient, and recognizes the influence of other factors, including organizational ones. With further research and theory development, the application of human error theory will offer a useful new approach to understanding and reducing undesired non-compliance.



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